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Listen to Coronavirus Patient Zero
RRP $260.99
Will your agency or students have the training to use the Internet in practice?Human Services Online: A New Arena for Service Delivery focuses on ways that Human Services are using the Internet for service delivery, community education, collaboration, advocacy, social change, and resource development. This valuable book highlights the array of innovative services now being offered on the Internet and provides guidelines and cautions for human service professionals in using the Internet to enhance their services.Human Services Online: A New Arena for Service Delivery provides much-needed research and empirical evaluation related to human service online activities and points to areas where future research efforts should be directed. The book describes and evaluates cutting-edge Internet-based services, ethical and legal threats to agencies and consumers that may result from online activities, and theoretical discussions of issues that impact human services as consumers and human service agencies increasingly come online.Topics addressed in Human Services Online: A New Arena for Service Delivery include:
- online therapy/counseling
- online fundraising
- online recruitment of volunteers and virtual volunteer programs
- online consultation, continuing education, and training
- ethical, legal, and liability issues related to Web sites and online support
- online support groups and self-help
- online advocacy and activism
- promoting access for under-represented populations
- use of the Internet to impact specific social problems such as domestic violence or HIV/AIDS
Hospitalist Recruitment And Retention
RRP $263.99
<p>The Right Way to Build and Sustain a Successful Hospital Medicine Program</p> <p>This first complete treatment of hospitalist recruitment and retention gives you all the tools and guidance needed to build a new hospital medicine program for your hospital. Moreover, it shows you how to reinvigorate and maintain an established hospitalist program, enabling your hospital to fully benefit from the improved clinical outcomes that a hospitalist approach can offer. All the key elements for building and maintaining an effective hospitalist program are covered, including: <ul> <li><p>Developing a recruitment plan that attracts the right people and clearly sets forth expectations</li> <li><p>Hiring the best people to meet organizational objectives</li> <li><p>Implementing an effective retention plan that keeps high-quality staff motivated and committed to excellence</li> </ul> <p>Based on the author's extensive experience in both clinical practice and professional consultation with new and established hospital medicine programs, the book covers such critical topics as: <ul> <li><p>Significance of current trends in hospital medicine</li> <li><p>Key factors in successful hospitalist recruitment and retention</li> <li><p>Role of the hospitalist in recruitment, retention, and stabilization of physicians in their communities</li> </ul> <p>Recruitment and retention of physicians in all specialties is a national challenge, and it is expected to become even more difficult due to an impending physician shortage. As more and more healthcare organizations come to understand and embrace the hospitalist movement, this book will prove essential in recruiting and retaining the staff they need to implement and sustain an effective hospitalist program.
RRP $34.99
Zeithaml's Services Marketing introduces readers to the vital role that services play in the economy and its future. Services dominate the advanced economies of the world, and virtually all companies view services as critical to retaining their customers. The seventh edition maintains a managerial focus by incorporating company examples and strategies for addressing issues in every chapter, emphasizing the knowledge needed to implement service strategies for competitive advantage across industries.
New research references and examples in every chapter include increased coverage of new business model examples such as Airbnb, Uber, OpenTable, Mint/Intuit, and others, alongside greater emphasis on technology, digital and social marketing, Big Data, and data analytics as a service. View Table of Contents and Features below for more information.
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